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Commence
 

Better business begins with Commence. PRIME Services have signed to become a supplier of Commence in Cyprus. Commence software has directly impacted on the sales execution and customer services of over 20,000 businesses worldwide.

Commence connects all the key customer-orientated departments in your business, allowing information to be shared with exactly who needs it. By linking your contact management, sales management and marketing management processes, Commence allows any chosen user to work off the same, synchronised information, with the user interface and functionality appropriate to them.

Knowledge is only powerful when it is shared. No matter how complex the connections your business may need; the relational database Commence creates is simple to update and easy to use. Enter a piece of data once - and everyone who needs to know is informed. Commence can be run off any existing Windows network or workgroup, is operational on and off-line, and has the flexibility normally associated with applications three times its price. With all the modularity to meet your specific business needs, Commence can evolve as your business grows, cheaply and quickly.

What Commence can do for your business

 Commence software can connect every key customer-orientated department in your business, creating effective and efficient management of all your contact, sales and marketing processes.

Commence functionality includes:

  • Contact and Account Management

  • Contacts

  • Calendar, Notes, History

  • Time Management

  • File Library and Attachments

  • Email Integration

  • Mail Merges

  • Alarms and Alerts

  • 360 Degree Account Profile

  • Marketing

  • Campaign Management

  • Task Management

  • List Management

  • Event Management

  • Email Campaign Execution

  • Grouping

  • Budgeting

  • Campaign Analysis

  • Project Management

  • Task Management

  • Schedule Management

  • Budget Management

  • Time Slip Management

  • Document Library

  • Integrated Calendar

  • Project Status Reporting

  • Service & Support

  • Service Ticket Management

  • Ticket Escalation

  • Contract Management

  • Knowledgebase

  • Standard/Custom Reporting

  • Return Merchandise Authorisation

  • Time Management

  • Human Resources

  • Time Sheets

  • Employee Handbook

  • Employee Lists

  • Suggestion Box

  • Document Management

  • Document Library

  • Document, Notes, Attachments

About Commence Corporation

Commence® Corporation is a leading software manufacturer specializing in Customer Relationship Management and Business Process Automation. Since its founding in 1988, the company has remained focused on providing software solutions that streamline the front office business processes that directly impact sales execution and customer service.

Commence has been the recipient of numerous industry awards and was the original developer of IBM Current, a desktop personal information manager, and SuperSELL, IBM’s Sales Force automation solution for the middle market. Compaq Computer and Lucent Technologies have also sold the company’s products under a private label agreement.

What differentiates Commence is the company’s dedication to technology leadership and its ability to provide quality solutions that deliver exceptional value to its customers. Today, more than 20,000 businesses around the world rely on Commence products to manage their business and their customer relationships.

Commence maintains strategic business alliances with leading technology, consulting and software integration companies and has worldwide distribution in North and South America, Europe and Asia Pacific. With almost two decades of industry relationships, leading edge solutions and a global service and support organization, Commence is prepared to provide customers with valuable products and services well into the future.


Contact Centre Design, Operations
& Technology

Case Studies

See how our services offer can assist your organization with the following results:

-First Call Resolution

-Managed QA Programme  Storm Telecom

-Reduced Customer Losses

-Increased Customer Satisfaction

-Increased Revenue

-Reduced Setup Costs

-Improved Staff Motivation and Reward

-Reduced Running Costs

-Reduced Staff Attrition

-Critical Path Delivery Achieved


Clients




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International +357 99488744   Email info@primeservices.com.cy   Address 44 United Nations - 6042 Larnaca - Cyprus