To ensure that an optimal call centre solution is designed and implemented according to your companies needs, PRIME offers the Discovery and Health Check methodologies. These methodologies have been developed and continuously improved on by senior consultants, based on practical experience.

The Discovery Methodology comprises of 3 core phases:

(1) Modelling
(2) Implementation
(3) Optimization.

Each phase is designed to cover essential elements of Call Centre design. The Discovery Methodology takes a holistic view of the call centre, assesses its environment and influencing fact ors and consolidates the learning into a practical working model. Discovery Methodology analyses a customer’s business requirements and then tailors the call centre environment to meet those needs.

PRIME have a wealth experience of business and technical operations within corporate and public sector organisations. From business transformation through to requirements gathering, systems integration and infrastructure strategy, we provide the full range of independent consultancy services.

Working in a partnership with you to gain an in-depth understanding of your business’s operation and aspirations, we can show you how best to use information and communications technology to meet your business objectives.

Whether you are looking to expand on your organisations capacities, quickly resolve issues, improve on your efficiency or drive down costs, PRIME have valuable insight and experience enabling you to attain your goals.

At all times we work as part of your team, so you never loose control of the project.

Our IT consultants can also provide valuable help when more than one IT supplier seems to be giving conflicting information and an independent viewpoint is required.

We can offer a range of services dependent on your needs and experience. In addition to providing advice on IT and communications systems, PRIME can audit, design, implement, project manage and offer support

Case Studies

See how our services offer can assist your organization with the following results:

-First Call Resolution

-Managed QA Programme  Storm Telecom

-Reduced Customer Losses

-Increased Customer Satisfaction

-Increased Revenue

-Reduced Setup Costs

-Improved Staff Motivation and Reward

-Reduced Running Costs

-Reduced Staff Attrition

-Critical Path Delivery Achieved