CIO's fail Call Centre Projects

CRM in retail still undervalued by retail organisations

Culture Emerging As Key To CRM Success Or Failure

Customer dissatisfaction from CRM Vendors is staggering

Even Defecting Customers Can Be Won Back

Five Key Lessons To Improve Success With CRM

Focussing on the People

Performance driven CRM

Managed QA Programme - Storm Telecom

First Call Resolution Case Study Wesbank

CRM - a small revolution

High profile outsourcing failures predicted for 2005 says Gartner

Cape Town topples India as top offshore location

Top Tips for Project Management Success

The Top Five Tips for CRM Strategy

The Top Five Tips for CRM Implementation

The History of Project Management

The Future is in Service not Boxes

The 10 P's of Creating Loyal Profitable Customers

Ten Steps Small Businesses Can Take To Get Started In CRM

Ten Rules for Scoring Customers

Tactics Before Technology

Outsourcing for key UK Companies

Offshore Call Center Providers Turning to Republic of South Africa

Looking at Your Outsourcing Options

Has the Indian BPO bubble burst

Expectations Key to Customer Satisfaction Not Technology

Eleven Signals that Your Business Could Benefit From a PRIME Consultant

Call Centre staff hindered by lack of training

Big shakeout in Indian call centre outsourcing market

Approaching The Indian Outsourcing Market

Case Studies

See how our services offer can assist your organization with the following results:

-First Call Resolution

-Managed QA Programme  Storm Telecom

-Reduced Customer Losses

-Increased Customer Satisfaction

-Increased Revenue

-Reduced Setup Costs

-Improved Staff Motivation and Reward

-Reduced Running Costs

-Reduced Staff Attrition

-Critical Path Delivery Achieved